Customer Relationship Management (CRM), is an IT term for methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. It's about managing every interaction with your customer to offer a quality service. CRM should be business wide and the MD, salespeople, the admin team and the reception people can all have a live record of all customer interactions. This could be a record of quote letters sent, a list of activities, the status or orders ....anything you wish to record.

CRM is vital for organizations who wish to move from product / service centric to customer centric views. This is becoming increasingly popular as businesses are seeing the importance of customer retention. CRM is a very useful tool in retaining customer loyalty as it helps organizations gain a better understanding of their customers' wants and needs.

Relate is our CRM application that is a very cost effective way to manage the relationships with your customers. For a demo go to our Contact Us page and we will be in touch for a no obligation demo. Gary was the Implementation Manager for the Royal Mail's migration to CRM and worked with Deloitte Consulting and Siebel Systems giving him a vast knowledge of the business and in particular, from a user's perspective.

Relate is a simple and effective interface for your customer database. It will log your activities by customer, showing a history of all contact methods. It can produce sales reports, invoices, a to do list....pretty much anything you ask it. It also has the capacity to search over 50,000 records in less than half a second due to its robust construction. At the touch of a button you can invoice a customer, generate an electronic invoice, send a mailing to a carefully targeted audience and much, much more.

The most surprsing thing about Relate however, is the price. We don't penalize you for having a small office....in fact our first order was for an office of just 2 employees. We price on a per computer basis rather than per user which saves you money. Relate is also the perfect tool for job sharers and for staff covering annual and sick leave as all of the details covered in a handover are all captured for easy reference in Relate.

Relate is also designed with Management Reports in mind. Not, only does it detail the time spent with a customer, but it also links expense reports directly to the contract record, automatically calculating how profitable every transaction has been allowing you to go into the renewal negotiations armed and prepared !

Relate is available in 3 versions ....Basic, Premium and Bespoke and can be networked to your server or in a peer to peer network giving transparency of information to all employees. However, sensitive information can be made available to selected individuals through permission settings.

Try out this innovative new product and see how it can benefit your business and your customers. Contact Gary for more details or a demo and Get Related !